Weâ€™ve developed a unique maturity model that we use to evaluate organisational sustainability and resilience performance across up to 30 separate areas, codifying that performance as either Beginning, Improving, Succeeding or Leading. But what does it look like and what does the evaluation process entail?
If youâ€™re going on a journey, it helps to know where youâ€™re starting from, your destination, and the route youâ€™re going to have to travel to get there. In a nutshell, thatâ€™s what our unique maturity model is all about.
We developed it as a strategic tool to help businesses diagnose their current level of performance, which we define as either Beginning, Improving, Succeeding or Leading, in all the areas that impact on a businessesâ€™ interactions with the environment and its ability to withstand and recover from shocks.
The approach we take differs slightly according to the size of business under the microscope, with larger and more complex organisations necessarily requiring a lengthier and more detailed assessment, but in essence the steps involved look like this:
Step 1 â€“ questionnaire
Step 2 â€“ telephone interview
Step 3 â€“ site visit
Letâ€™s take a look at what these steps involve in more detail, and what we gain from them.
This is the starting point for our maturity model evaluation, and sets the scene for the entire process. What you tell us in the answers you provide at this stage determines how we characterise your performance and so itâ€™s crucial that you answer fully and honestly.
As you might expect considering that weâ€™re reviewing your performance across up to 30 separate areas of your business, itâ€™s quite a detailed questionnaire and so you need to be able to set aside sufficient time to complete it accurately.
Youâ€™ll see that for each of the topic areas we review, we ask multiple questions â€“ questions linked to key performance criteria that weâ€™ve established and that then help us arrive at our initial conclusions about your overall performance.
Take energy, for instance. Weâ€™re looking for evidence of systems and processes used to proactively manage energy consumption and deliver demand reductions. If you only take meter readings on an ad-hoc basis and then do so just to compare with your estimated bill, that signals that your approach to managing energy is immature. Itâ€™s likely weâ€™ll define your energy management performance as Beginning if thatâ€™s the case.
Smaller businesses are able to skip aspects of the questionnaire that are not relevant to them.
Once weâ€™ve received your completed questionnaire, and have reached an initial view of your performance, weâ€™ll then conduct a short telephone interview with you (for larger organisations, we may repeat this as many as four times).
The purpose of the telephone interview is to validate your responses to the questionnaire, giving us the ability to test both depth and breadth of what youâ€™ve told us.
We may then recalibrate our interim conclusions about your current performance.
Finally, we perform a site visit. This is again part of our process for validating the information youâ€™ve supplied so that when we make our final report with recommendations, itâ€™s as meaningful and representative as possible. After all, you want a real insight into where youâ€™re at and where you might be able to get to in the future, and so itâ€™s important that our evaluation methodology is robust.
For micro and small businesses, you can expect us to be with you for up to a day. For large medium-sized businesses, weâ€™ll conduct up to four separate site visits with you to an agreed timetable, depending on how complex your operations are.
The report stage
Once we’ve completed our validation work, we then compile your report. Packed with intelligence and actionable insights, it will also comprise a set of prioritised recommendations for improvement and the beginnings of a route map of tactical plans you can consider deploying in order to progress.
Well, that’s up to you. If you want us to, we can work with you to guide through the maturity model in each area of your business where improvements are identified, or you can go it alone and use us to re-evaluate your performance at agreed intervals. We even run a series of six linked workshops to help you get the most out of your report and the model if you want to use it without our hands-on help.
Whatever you decide to do, remember that progression through our maturity model is an iterative process: it’s simply not possible or desirable to attempt to improve every aspect of your sustainability and resilience performance at once, and nor is it a goodÂ idea to try and leap from a Beginning rating to Leading in one go – performance enhancements take time to evolve and embed, try to rush them, cut corners or eliminate too many steps and you’re bound to fail.
Want to book your performance review? It’s simple: click here, give us your details and we’ll be in touch to confirm prices and availability.